| | Do you spread the word about bad customer service? |  |
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+5Bluesmama Tony Marino Cheaps CeCe Chris 9 posters |
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Chris
Chamber Admin.
Join date : 2010-01-30
Location : Oak Park, Michigan
Posts : 23201
Rep : 330
| | Subject: Do you spread the word about bad customer service? Thu Nov 10, 2011 9:34 am | |
| It's been said that when a store gives poor customer service, that one customer will tell as many as twenty of the people they know to avoid that particular place of business. What about you? When you get bad service, do you tend to spread the word around? | |
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CeCe
…is a Chamber DEITY.
Join date : 2010-06-30
Posts : 11962
Rep : 326
| | Subject: Re: Do you spread the word about bad customer service? Thu Nov 10, 2011 9:37 am | |
| Generally yes. Customer service is important. I'm not doing any business with Target at the moment but their customer service has always been hideous. | |
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Cheaps
...is a 20G Chamber DIETY.
Join date : 2010-11-17
Posts : 25876
Rep : 252
| | Subject: Re: Do you spread the word about bad customer service? Thu Nov 10, 2011 10:12 am | |
| Yes, I generally tell the people around me, but I don't go to company websites, or blast them on internet. | |
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Tony Marino
…is a Global Moderator.
Join date : 2010-01-31
Location : New York
Posts : 26786
Rep : 607
| | Subject: Re: Do you spread the word about bad customer service? Thu Nov 10, 2011 11:37 am | |
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Bluesmama
…is a Power Member.
Join date : 2011-07-09
Location : Portland “Burbs”
Posts : 3353
Rep : 43
| | Subject: Re: Do you spread the word about bad customer service? Thu Nov 10, 2011 1:30 pm | |
| I've done it only once and that was a restaurant. Unfortunately, it's a very popular restaurasnt. We did discourage a couple of people. | |
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Alan Smithee
...is a 20G Chamber DIETY.
Join date : 2010-09-03
Location : 40º44’18.33”N 73º58’31.82”W
Posts : 25792
Rep : 381
| | Subject: Re: Do you spread the word about bad customer service? Thu Nov 10, 2011 2:12 pm | |
| I won't get up on a soapbox but if the subject comes up I'll let people know. | |
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Nystyle709
...is a 20G Chamber DIETY.
Join date : 2010-03-16
Location : New York
Posts : 27030
Rep : 339
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Marc™
…is a Chamber DEITY.
Join date : 2010-01-30
Location : Michigan
Posts : 12006
Rep : 212
| | Subject: Re: Do you spread the word about bad customer service? Fri Nov 11, 2011 11:05 am | |
| - Alan Smithee wrote:
- I won't get up on a soapbox but if the subject comes up I'll let people know.
Yep. | |
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FireIce918
…is Authorized.
Join date : 2010-06-22
Location : VA
Posts : 855
Rep : 8
| | Subject: Re: Do you spread the word about bad customer service? Fri Nov 11, 2011 10:10 pm | |
| I sure do, that's what Facebook is for! I got my nails done once and they were so awful I took pics and posted them on Facebook listing the name and address of the business. A lot of people commented about experiencing or hearing about piss poor service from the same place! Sometimes the word needs to spread to save innocent victims! | |
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