Rude customers

Tonight I was in Kroger and while in the regular checkout lane, two people were ahead of me. The cashier did not have a bagger and was doing her best to ring and bag at the same time. The arrogant guy in front of me snaps "hurry up I have my car running", and he had one item while the self checkout was open. I really wanted to say something rude to him for her. Nobody cares about your car running. Who told you to not turn it off? Your ass thought you were gonna be in & out w/ your one little item, but it didn't quite turn out that way did it? I've worked in customer service positions before and don't miss it. Even though the majority of customers are decent enough, fools like him who always stand out in your mind.

Just last week I was online in the supermarket and I was next to put my stuff up to be checked out when all of a sudden some guy came and plopped down a bag of ice right in front of me. The cashier looked at him and looked at me and she was not going to say anything to the guy for getting in front of me like that so I did the honors and told him I am next bud, get on line and he gave me the line I only have this one item and I am in a hurry and I simply told him that if he had asked me, I would have let him get in front of me with his one item but since he was so rude and just plopped it down without asking, he now had to get on line behind me. He said to the cashier oh come on 1 item, I told the cashier that if she rang up that one item I was getting off the line and calling the Manager and telling what she did. She told the guy then Sorry you have to get on line. If looks could kill from this guy I would have been dead and I normally am not tacky about things like this but it was just the principle, don't be rude, ask and it shall be done. He got online at the express register then.

I hate people like that, though fortunately as often as we go shopping we don't encounter too many of them. And that's why I can't stand it when my brother's in line with me and he always makes it obvious when he's impatient. I don't care how anxious I am to get out, or how long the checkout is taking, I'm always civil with the checkers, I don't take it out on them that I'm in a hurry to get out of there.

Supernova wrote:I hate people like that, though fortunately as often as we go shopping we don't encounter too many of them. And that's why I can't stand it when my brother's in line with me and he always makes it obvious when he's impatient. I don't care how anxious I am to get out, or how long the checkout is taking, I'm always civil with the checkers, I don't take it out on them that I'm in a hurry to get out of there.

I wasn't even in a particular hurry that night but the rudeness of the man and the lack of caring on the cashier's part prompted me into that action. People should just learn to be courteous to other people.

Indeeeeeeeed.

I swear this is true. I don't think I would have the nerve to do this again, and I can't imagine doing it once but I know I did.

I was so bored and so eager to get going, the customer in line in front of me was all checked out. The cashier was slow, the customer wasn't helping much, so I stepped forward and bagged her groceries. She did smile and say thanks. I just wanted to get the heck out of there.

I've experienced crap on both sides of the checkout aisle. I would never be rude to a cashier/clerk especially if they were doing their job as best they could. If they were just being lazy or incompetent, I would tell the manager if they were really horrendous. Good for you Tony! Did the guy walk kind of bow-legged? I figure with balls that big…

AtownPeep wrote:Tonight I was in Kroger and while in the regular checkout lane, two people were ahead of me. The cashier did not have a bagger and was doing her best to ring and bag at the same time. The arrogant guy in front of me snaps "hurry up I have my car running", and he had one item while the self checkout was open. I really wanted to say something rude to him for her. Nobody cares about your car running. Who told you to not turn it off? Your ass thought you were gonna be in & out w/ your one little item, but it didn't quite turn out that way did it? I've worked in customer service positions before and don't miss it. Even though the majority of customers are decent enough, fools like him who always stand out in your mind.

It seems like people think it's socially acceptable to act like a jackass. And what kind of idiot leaves their car running while they shop? It isn't 1952.

CeCe wrote:
It seems like people think it's socially acceptable to act like a jackass. And what kind of idiot leaves their car running while they shop? It isn't 1952.

Probably the same kind like the cops who leave their cars unattended and running while they go inside to talk to people. Now if ANYBODY should know better...

Supernova wrote:

CeCe wrote:
It seems like people think it's socially acceptable to act like a jackass. And what kind of idiot leaves their car running while they shop? It isn't 1952.

Probably the same kind like the cops who leave their cars unattended and running while they go inside to talk to people. Now if ANYBODY should know better...

It's just trouble begging to happen.

Tony Marino wrote:... I would have let him get in front of me with his one item but since he was so rude and just plopped it down without asking, ...

He wasn't rude - He was from NY.














OK, before the rude NY flames, it was a ref to John Lithgow's line in Terms of Endearment.

He was a jerk and if I was the cashier, I would've nicely let him known so. I have a couple of stories from rude customers to rude customer service in my experience. Ironically enough, I've never been banned from anywhere.

The way people treat customer service people is a window into their character imo. I'm shocked and dismayed by how rude some people are.

Tony Marino wrote:Just last week I was online in the supermarket and I was next to put my stuff up to be checked out when all of a sudden some guy came and plopped down a bag of ice right in front of me. The cashier looked at him and looked at me and she was not going to say anything to the guy for getting in front of me like that so I did the honors and told him I am next bud, get on line and he gave me the line I only have this one item and I am in a hurry and I simply told him that if he had asked me, I would have let him get in front of me with his one item but since he was so rude and just plopped it down without asking, he now had to get on line behind me. He said to the cashier oh come on 1 item, I told the cashier that if she rang up that one item I was getting off the line and calling the Manager and telling what she did. She told the guy then Sorry you have to get on line. If looks could kill from this guy I would have been dead and I normally am not tacky about things like this but it was just the principle, don't be rude, ask and it shall be done. He got online at the express register then.

Assertive.

Nystyle709 wrote:He was a jerk and if I was the cashier, I would've nicely let him known so. I have a couple of stories from rude customers to rude customer service in my experience. Ironically enough, I've never been banned from anywhere.

You're only 27...you've still got time

Sympathize with you over Krogers and its rude customers.

Today, I was in self-checkout when a man came to my register before I was finished scanning my groceries. He was bulldozing me off the line. I told him I wasn't finished and to go to another line. He didn't move. So I tried to remain calm and continue my business but apparently that wasn't good enough for him because he started picking up my groceries that were yet to be bagged. Again, I told him I had not finished and to put down my groceries. He put it in my cart unbagged. I wasn't even able to even use my coupons but tried to remain calm before the situation got worse.

Afterwards, I went to the store manager and told her that something seriously needs to be done to control the customer line on self-checkout. She told me that she could nor would do anything to improve the situation and took a "I don't care" attitude. So I wrote Krogers customer support online. I doubt anything will be done. BTW, this Krogers has had crime in its parking lots no doubt from similar customers that believe they can behave anyway they want.

Any advice is welcome..........for next time.

Snowdog wrote:Sympathize with you over Krogers and its rude customers.

Today, I was in self-checkout when a man came to my register before I was finished scanning my groceries. He was bulldozing me off the line. I told him I wasn't finished and to go to another line. He didn't move. So I tried to remain calm and continue my business but apparently that wasn't good enough for him because he started picking up my groceries that were yet to be bagged. Again, I told him I had not finished and to put down my groceries. He put it in my cart unbagged. I wasn't even able to even use my coupons but tried to remain calm before the situation got worse.

Afterwards, I went to the store manager and told her that something seriously needs to be done to control the customer line on self-checkout. She told me that she could nor would do anything to improve the situation and took a "I don't care" attitude. So I wrote Krogers customer support online. I doubt anything will be done. BTW, this Krogers has had crime in its parking lots no doubt from similar customers that believe they can behave anyway they want.

Any advice is welcome..........for next time.

Welcome to the Chamber Snowdog and I'm sorry you had that encounter. If that ever happens again, start screaming at the top of your lungs KEEP YOUR HANDS OFF MY chicken BREASTS!!! That should get store management's attention. Do you carry Mace?

Snowdog wrote:

Afterwards, I went to the store manager and told her that something seriously needs to be done to control the customer line on self-checkout. She told me that she could nor would do anything to improve the situation and took a "I don't care" attitude. So I wrote Krogers customer support online. I doubt anything will be done. BTW, this Krogers has had crime in its parking lots no doubt from similar customers that believe they can behave anyway they want.

Any advice is welcome..........for next time.

Next time she or any other manager has that attitude ask them if you need to contact corporate. No store manager wants that. If they call your bluff, do it. They might end up without their manager title. Corporate knows managers can be replaced. Lost customers cost them money.

Snowdog

Just talked to my son who works for a major grocery chain. He said if the manager won't do anything look at your receipt. There's an 800 number on it. Call it & ask for Human Resources. Tell them what's going on. They won't put up with a manager refusing to do anything.

Great advice! I did complete a form on Krogers.com.
Got the receipt and I'm calling corporate today.

My husband told me to stand my ground and get up in the rude customer's face "eye to eye" and tell him to back off. He said most people in the wrong with any decency won't be able to look you in the eye and if he pretends not to hear start saying LOUDLY "do you understand?"

Then my husband told me not to sink to his level, be polite at first - repeat - try to get an associate to help then and there. With this situation, it's spilled milk and there is nothing that can be done now but........

When I call corporate, I'm going to tell them about the store manager and her attitude to allow rude customers to run all over others. If they can't provide a safe environment for shoppers and something bad happens next time because I defended myself with no help from associates or the manager, I'm going to sue them.

Gotta hand it to you - great advice.
I'll let you know what happens after the call!

Just got off the phone with Corporate. Guess what? The "store manager" I spoke to yesterday isn't the store manager at all but a co-manager. Corporate is going to speak with the true store manager over this situation and the co-manager's attitude.

I re-hashed it - complained about the chaos, etc... and told them my suggestion about doing what the post office does - roping off self checkout and having an employee "control" when customers go and come off of self checkout. Hoping this will fix it but who knows. Thanks a ton for your advice.

Hands off my chicken breasts!

This was a few years ago, but I was at a county fair in California waiting in line to place an order for some food, and this big biker'ish-looking guy with his wife stood to the side and hollered out his request to the girl taking the orders. I got soooooo mad, and asked him out loud in front of everybody if he really thought he was hungrier than the rest of us, and that I thought he was rude as Hell. (I think the girl taking the orders knew him, judging by the look of borderline sympathy she gave him.)

Later I found that he was a Hell's Angels. Oops!