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It's been said that when a store gives poor customer service, that one customer will tell as many as twenty of the people they know to avoid that particular place of business. What about you? When you get bad service, do you tend to spread the word around?
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Bluesmama
Tony Marino
Cheaps
CeCe
Chris
9 posters
Do you spread the word about bad customer service?
Chris- Chamber Admin.
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CeCe- …is a Chamber DEITY.
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Generally yes. Customer service is important. I'm not doing any business with Target at the moment but their customer service has always been hideous.
Cheaps- ...is a 20G Chamber DIETY.
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Yes, I generally tell the people around me, but I don't go to company websites, or blast them on internet.
Tony Marino- …is a Global Moderator.
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Re: Do you spread the word about bad customer service?
by Tony Marino Thu Nov 10, 2011 11:37 am
Yep.
Bluesmama- …is a Power Member.
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- Post n°5
Re: Do you spread the word about bad customer service?
by Bluesmama Thu Nov 10, 2011 1:30 pm
I've done it only once and that was a restaurant. Unfortunately, it's a very popular restaurasnt. We did discourage a couple of people.
Alan Smithee- ...is a 20G Chamber DIETY.
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- Post n°6
Re: Do you spread the word about bad customer service?
by Alan Smithee Thu Nov 10, 2011 2:12 pm
I won't get up on a soapbox but if the subject comes up I'll let people know.
Nystyle709- ...is a 20G Chamber DIETY.
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- Post n°7
Re: Do you spread the word about bad customer service?
by Nystyle709 Thu Nov 10, 2011 6:20 pm
Alan Smithee wrote:I won't get up on a soapbox but if the subject comes up I'll let people know.
Marc™- …is a Chamber DEITY.
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Alan Smithee wrote:I won't get up on a soapbox but if the subject comes up I'll let people know.
Yep.
FireIce918- …is Authorized.
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- Post n°9
Re: Do you spread the word about bad customer service?
by FireIce918 Fri Nov 11, 2011 10:10 pm
I sure do, that's what Facebook is for! I got my nails done once and they were so awful I took pics and posted them on Facebook listing the name and address of the business. A lot of people commented about experiencing or hearing about piss poor service from the same place! Sometimes the word needs to spread to save innocent victims!
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